Operations automation for field-service businesses
The automation your software gates behind its top tier.
Your scheduling app automates inside itself. Your CRM automates inside itself. Neither one crosses the gap between them — and that gap is where your office staff spend their day. I build the layer that spans it. On a server of your own, with no task limits, and no extra charge when you ask for something new.
NO CONTRACT · I INSTALL IT, I WATCH IT, I FIX IT BEFORE YOU NOTICE
The comparison
You're most likely already spending this
What a 25-person field business typically pays to get only partway there. Published list prices — yours will differ, and I'll work out your real number on the call.
| What it costs to automate the usual way | Per month |
|---|---|
| Your scheduling or workforce platform, top tier Automation is almost always gated behind the highest plan, and several charge per module or per hub — so the number climbs with every part of the business you add. | ~$357 |
| Zapier, Team plan 2,000 tasks. Overage bills at 1.25×, caps at 3× your volume, and then your automations pause until next month. | $103.50 |
| Someone on your staff building and repairing all of it Never on an invoice, which is why nobody counts it. | unbilled |
| And it still can't move data between two different products | ~$460 |
| ElucidLab — everything below, unmetered, built and maintained for you | $995 |
Phone minutes and text messages are billed to you at cost on top, usually $30–60 a month depending on call volume. I don't mark them up.
The maths, on your numbers
Work out what it's costing you before we ever speak
Four questions. Deliberately conservative assumptions, listed underneath — I'd rather the number be defensible than impressive.
ElucidLab is $995 a month — $11,940 across the same twelve months.
Assumptions, so you can check them: office time valued at $28/hour fully loaded; only 25% of missed calls counted as real work; and only 60% of those counted as recoverable, because some of them had already rung a competitor. Software you're already paying for is not in this figure — that's the table above, on top.
Why it isn't already solved
Three ways this normally fails
Built-in automations stop at the product's edge
Your scheduling software will happily automate scheduling. It will never write to your CRM, generate your paperwork, or tell your customer anything — it isn't allowed to leave its own walls. The gap between products is exactly where your admin time goes.
Zapier and Make meter you, then stop
Metered automation makes your busiest month your most expensive one. Go past the cap and everything pauses until the next billing cycle — quietly. And somebody at your company still has to build and repair each one.
Agencies charge for every change
You get a system that fits the business you were six months ago, then a quote every time it needs to fit the business you are now. So it stops changing, and slowly stops being used.
In production, five months
Not a demo. It's running a real company today.
A California care company with field staff, a scheduling app, a CRM, and a filing cabinet full of paper. Every number below is live right now.
Jobs kept in sync
Assignments, times, reassignments, clock-in and clock-out — moving both directions between two products never built to speak to each other.
Paper forms mailed to the office
Crews submit on their phone when the job ends. It becomes a PDF, filed against the right customer automatically, readable the same minute.
Phone answered and booked
Calls answered, details collected, calendar checked, appointment booked, record written — including the ones that came in at 9pm.
And the part that matters most. A monitor I built found one of those syncs failing on roughly 18% of clock events — silently, for weeks. No error, no alert, nothing. A connection that stops arriving doesn't complain; it just stops, and everything downstream quietly goes wrong. Every system I run gets that same daily check. It's the reason this is a monthly service and not a one-time install.
The terms
Six promises the platforms structurally can't make
Not a service philosophy. Actual commitments, and you can hold me to every one.
Asking for something new never costs more
No change orders, no scoping calls, no quotes, no "that's out of scope." You describe what you want and it gets built. This is the whole point — and it's why I stay in one industry, because what you're asking for is often something I've already built for someone like you.
Your own server, not a seat on mine
Your system runs on a machine dedicated to your business. Your data is never in a shared database with another company's. If you ever leave, you take the whole thing with you — that isn't a gesture, it's how it's built.
No task limits. Not now, not in your busiest month.
Nothing is metered and nothing pauses. Your volume can triple in a heatwave or a storm week and your bill doesn't move.
I find the problem before you do
Every system I run is checked daily for failures, stuck jobs, and — the one that actually catches people — connections that have quietly gone silent. If something ever does go wrong, you'll hear it from me first, already dealt with.
Fixes are never billed. Ever.
If something I built stops working, repairing it isn't extra, isn't a ticket, and isn't counted against anything. It's the job.
You get me, by name, in hours
Not a support queue, not a chatbot, not a first-line agent reading a script. The person who built your system is the person who answers, and I'll know what you're talking about without being briefed.
Included in $995/month
All of it. There's no starter tier.
A starting point rather than a menu. Most of the value shows up in the things you ask for afterwards — which is exactly why they're free.
✓Your systems, connected
Scheduling, CRM, forms and calendar kept in agreement automatically, in both directions — including the awkward parts like reassignments and cancellations.
✓Field paperwork that files itself
Crews fill in a form on their phone. It becomes a PDF attached to the right customer record, with time and location stamped on it. Nobody retypes anything.
✓Phone answered and booked
An AI agent takes the call, qualifies, checks the calendar, books the job and writes the record. Every missed call is work somebody else won.
✓Branded customer portal
Your customers log in on your domain and see their own jobs and records — and nobody else's. Cuts the "can you send me that again" calls to near zero.
✓Reporting that assembles itself
Mileage, job history, compliance records and a weekly summary in your inbox, built from data you're already producing without realising it.
✓Daily monitoring, unlimited repair
Health checks every morning, alerts when something goes quiet, and fixes that never appear on an invoice.
Pricing
$3,500 to build it. $995 a month to run it.
That's the whole price list. No contract. No per-user pricing. No per-task pricing. No annual increase. No charge for changes.
Everything on this page, on your own dedicated server. Suits most businesses up to about 40 people in the field.
- Running in about two weeks
- Build fee is fixed before work starts — never revised
- No contract — leave whenever you like
- Your own server, your own domain
- Unlimited changes and additions
- Unlimited fixes — never billed
- Export your data any time you like
For multiple locations or larger crews, where there is simply more of everything to keep in step.
- Multiple locations or 40+ field staff
- More systems connected together
- Same-day response
- Still unlimited changes and fixes
Installs are scheduled in the order people sign. Your start date is fixed the day you do — it doesn't move for whoever comes after you.
Qualification
Who this is for
A good fit
- You send people out to do work at customer sites
- Between 5 and 40 people in the field
- You pay for at least one piece of software that doesn't talk to the others
- Somebody in your office retypes things for a living
- You'd rather ask a person than learn a tool
Not a fit
- You want to build and own the automations yourself
- You need billing, payroll or invoicing — I don't do those
- You want a chatbot on your website and nothing else
- You want it built and handed over, with nobody watching it after
- Nobody at your company will answer my questions in week one
Who you'd be working with
You work with me. Not an account manager.
I'm Sabrina. I build operations systems for businesses that send people out to do work and drown in the paperwork that comes back.
I'm one person, which is worth saying plainly. The person who sets your system up is the person who watches it and the person who answers when it breaks. I take on a small number of clients in a small number of industries, deliberately — that's what lets me say yes to changes without charging for them.
I don't resell anyone's platform and I take no referral fees. If the answer is software you already own, configured properly, I'll tell you that on the first call.
What it runs on
Open-source tools on a server in your name. No licence you can lose, nothing proprietary that traps you with me.
Before you ask
Straight answers
How can changes really be unlimited at $995?
Because I work with a small number of industries, and what you're asking for is usually something I've already built for another business like yours. What looks like custom work to you is often twenty minutes of adaptation for me. That's the entire trick, and it's why I turn down work outside the industries I know — I'd have to start from scratch, and then I'd have to charge you for it.
Why not just use Zapier or Make?
You can, and for something simple you probably should. Two things tend to bite. They bill per task, so your busiest month costs the most, and going over the cap pauses everything until the next cycle. And somebody at your company has to build each one and then repair it at 7am when it breaks. If that person is you, you've bought yourself a second job.
My scheduling software already has automations. Isn't this the same?
It's the same idea inside one product. Those automations can't leave their own walls — they can't write to your CRM, generate your paperwork, or update your customer. That gap between products is what your office staff spend all day bridging by hand, and it's the thing I'm actually for.
Is there a contract?
No. Month to month — I'd rather earn the next month than hold you to twelve. Give me thirty days' notice and I'll hand the whole thing over properly. It's already running on your own server in your name, so there's nothing to untangle.
What happens if you get hit by a bus?
Fair question for a one-person shop. Everything runs on open-source tools on a server in your name, documented well enough for another developer to take over. You're not renting access to something only I can operate. Ask and I'll show you the documentation before you sign anything.
How long until it's running?
About two weeks from the day you say yes, assuming someone at your end can answer questions during the first week. The slowest part is almost always getting your existing customer data out of wherever it currently lives.
Do you work outside California?
Yes. It's all remote — calls and screen shares. I'm based in Sacramento, so if you're within driving distance I'll come to you for the first session.
Next step
Twenty minutes, and you'll know if it fits
Tell me roughly what you're running. I'll work out what you're currently paying to automate it, and if this won't save you meaningfully more than $995 a month, I'll say so on the call.